FAQ

Your safety is our priority: our site only offers secure and guaranteed risk-free payment methods.

We accept:

Credit cards

Debit cards

Yes !

The "HTTPS" in our store's URLs demonstrates the quality of our services. HTTPS is the secure version of "http" that uses SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce websites. As online retailers, we understand that using SSL is essential these days. It's the best way to protect your data and safeguard you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the web browser's address bar. It is also represented by an "s" which stands for "secure" and is added to the "http" protocol in the website's address bar.

Shipping generally takes about 24 to 48 hours.

However, manufacturing the products, processing your order, and delivering (free of charge) require a maximum of 10 to 20 business days from our team. We make every effort to ensure you receive your order as quickly as possible without compromising the quality of our merchandise.

We deliver our products worldwide. There is no minimum order quantity and all our deliveries are free (excluding overseas territories).

If your order includes multiple products, they may be shipped separately, depending on stock availability and shipping warehouses. Don't worry, your package will arrive shortly.

Our offices are located in France. Our international warehouse, however, is located in China.

A problem with the Post Office? Lost, broken, or destroyed parcel?

With our Secure Delivery service , bontirebouchon® handles any disputes for you. Customer satisfaction is our priority. We take full responsibility and will immediately send you a replacement package at our expense .

Feel free to contact us by email at contact@bontirebouchon.fr: our team will do their best to meet your expectations.

Deliveries to French overseas territories (DOM-TOM) generally take longer (up to 2 months from the order date). Therefore, to remain affordable, an additional delivery charge will be applied to the following countries:

- Guadeloupe

- French Guiana

- Reunion Island

- Martinique

- Mayotte

- New Caledonia

- Saint-Barthélemy

- Saint-Pierre-et-Miquelon

- Saint-Martin

- Wallis and Futuna

- French Polynesia

Yes, as long as your order is not " being processed ".

It is perfectly possible to cancel your order! However, if the order is already being prepared, the cancellation fee will amount to 40% of the purchase price.

It is impossible to cancel an order once the package has been shipped.

Feel free to contact us by email at contact@bontirebouchon.fr: our team will do their best to meet your needs!

Our products undergo rigorous quality control checks before each shipment. However, if your product has any manufacturing defects, please send us a photo of the product in question (in its original packaging if possible) to contact@bontirebouchon.fr along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.

We make your shopping experience as easy as possible.

1. You select the desired product(s)
2. Click on "add to cart"
3. Click on the shopping cart icon in the top right corner (your "shopping cart") to complete your purchase

We also offer you the option of creating an account to facilitate the process.

No. Except in exceptional circumstances, we only accept one discount code per order.

bontirebouchon® ships its products worldwide legally. However, the buyer is responsible for any import taxes in their country; we accept no liability.

If you wish to place a bulk order, please email our team at contact@bontirebouchon.fr